AT&T remotes not working

We can help you get your remotes to work with your television, gigi169!

Make sure that you're using our official setup tool to program your remotes.

1. With your TV on, use your U-verse TV remote and press Menu.
2. Select Help > Information > Remote Control Setup.
3. Next, select your remote control from the TV onscreen list. Refer to your specific remote for TV/device setup options.
4. Select Top Ten Brand Setup, Automatic Code, or Manual Setup. Here's a brief description of each option:
   • Top Ten Brand Setup - A quick way to program for popular TV brands. (After choosing this option, select TV or Audio Device, and then select your brand.)
   • Automatic Code Search - Your remote searches for the right device code. (After choosing this option, select TV or Audio Device, and then follow the instructions.)
   • Manual Setup - You search for the code and enter it for your device. (After choosing this option, enter the letters of your device brand name and follow the instructions.)

If they still aren't working after following the steps in the setup tool, use the TS&R tool on your TV. This is the Troubleshoot & Resolve Tool; it can diagnose the problem with the remotes and help you find a resolution.

1. Press Menu. 
2. Select Help > Information.
3. Select Troubleshoot & Resolve. 
4. Press OK.
5. Select TV > Remote Control > Troubleshooting, then follow the prompts.

Another possible solution is to change the batteries. It's a common solution to most problems with remotes that's often overlooked!

If you still can't program the remotes, we'll likely have to send you new ones, in which case, we'll send you a Direct Message to get started.

Keep us posted!

Aminah, AT&T Community Specialist