AT&T Chat Session

Hi there, OurConnections! We understand that you have not gotten the help that you need. Please allow us the chance to help you. 

We understand that you had a chat session and that you were supposed to receive call back, but did not get it. 

We do not have access to your chat session, so we are going to start from the beginning.  

• What drove you to chat in? Was it service, billing, or account related? 
• Can you provide more details about what was going on during the chat session that prompted a call back? 

The reason why we are asking these questions are, so we here on the AT&T Forums can provide the best customer service for all your AT&T Internet Service needs. 

We look forward to hearing from you again with all the details, so we can assist. 

Thank using the AT&T Community Forums. 

Matthew, AT&T Community Specialist

No doubt I will just have to (Edited per community guidelines) it up and call a Retention Specialist to discuss the increased production costs and determine if there's a way to lower my monthly bill without losing the services I need. That's what was at the core of my chat among other things. 
Yesterday I received notification that my statement was ready for viewing. There was  $7.50 increase. I logged in and attempted to download the statement. I received a message something like we're unable to process your request at this time, try again later. I did. I succeeded in downloading the statement but I could not find detailed information on the change, other than the charge for TV changed. My sentiment is if you charge such outrageous fees surely your website should be fine tuned and efficient.
That's what prompted the chat. The agent issued me a one time courtesy credit for $7.50 since I was not aware of the increase. I never got an answer regarding internet, if there's an increase coming along for that as well. Since I don't receive paper statements I'm not in the habit of reading them if there's no change. It seems that there should be some kind of email to alert customers to pricing changes. I really don't want to go back to wasteful paper statements. The agent said "I have successfully arranged a call back and you will receive a call in 5-10 min"

Press release dated 12/14/21:

AT&T has announced that most U-verse TV packages will rise from $5 to $8 a month effective January 23, 2022.

$5 price increase on U-Family

$7 on U-200

$8 on U300 & U450

FYI:  There is an annual price increase every January which will affect your bill in February.

Thank you for the updated information, @OurConnections.

We want to help. Let’s meet in a Direct Message to discuss your bill. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

We also have information on how to view your bill online. 

Elmi, AT&T Community Specialist. 

Thank you. I will take care of this at a later date.