3 Messages
AT & T U-verse App Not Working
I was logged in and watching on my mobile device a few days ago. My screen went blank in the middle of the show I was watching, and I haven't been able to get into the app ever since. It keeps saying, "Login Error - The U-verse mobile service is temporarily unavailable. Please try again later." I have restarted my phone (Apple Iphone 12 Pro) and uninstalled/reinstalled the app several times. I keep getting the same message. Help!!!!
gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@Dyan
Hello. Is the message happening on your home network?
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Dyan
3 Messages
3 years ago
I am not home, wintering in FL, so am trying to watch from my mobile device. I don't know if U-verse is working at home.
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
U-verse is a geofenced serviceand won’t work outside of its 20 state region and does so by checking IP address. Florida is one of those 20 states so I would have expected it to work. Have you tried in another location like a Starbucks or even just over cellular service?
(edited)
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Dyan
3 Messages
3 years ago
Yes, I have tried using just my cellular service and have also tried wifi at several other locations.
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@Dyan
Okay, let me back up a bit. Are you able to successfully login to the app so you can view the guide and recordings and such? I interpreted it as you were logged in but perhaps you're not. If you cannot login, then you've been bitten by a recent happening where prior alias credentials are no longer granting access to the app. If this is the case, you will need to:
Validate your Uverse member ID on att.com profile management area.
Unlink your Uverse member ID from all other emails.
Optionally create and use a subaccount (also managed in that same profile area).
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