Apptoken not set for request

Community,

Here is some useful information on how to troubleshoot the U-verse app not working. Scroll down to the how to fix your Mobile app from my Smartphone or Device section, and follow the steps provided. 

1. Make sure you are using the correct member ID to sign in.
   • This should be an AT&T login, not a personal email
2. Restart the device.
3. Delete cache. Varies on phone, browser or device operating system.
4. Uninstall and reinstall the app
5. Verify you have the latest software/ operating system on your phone or tablet 
6. Turn off other apps that may be in use
7. Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
8. Reset your password – This can help sync up your account.

Hope this helps,

The AT&T Community Team