1 Message
App not working
I've downloaded the app on my iphone and it will not work. Spent an hour on the phone with tech, pw support, etc. and got nowhere. Please help! I've changed my un, pw, everything and it still says "Hmm...That isn't the ID you set up for this service. Try signing in with another ID. Care Code: 205.4" THIS IS DRIVING ME MAD...HELP!
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Happy to help you with the U-verse app, sgmorr.
Here are some steps to fix the app from your smartphone or mobile device:
Also, be sure to report/post a review in your device's app store for your affected device to help address this.
You can get more troubleshooting options from our help and solutions guide for the AT&T U-verse app.
Be sure to keep us posted so we can offer further assistance, if needed.
Aminah, AT&T Community Specialist
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Accepted Solution
gr8sho
ACE - Professor
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1.5K Messages
3 years ago
Go to att.com, manage your profile, find the section that shows your U-verse member ID. This was created for you when service was first established. This ID is the only one U-verse TV accepts as valid. You can optionally setup subaccounts as well. It is also highly recommended you unlink your email accounts, especially this one to make sure it works correctly.
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sgmorr
Mentor
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5 Messages
3 years ago
I'm having trouble with the U-verse app also. I think it may have started when I updated to iOS 15.4.1 recently. I suspect ATT needs to update the app. It is very aggravating because I also changed my password which I didn't really want to do, and which I knew would not help, but I gave it a try anyway.
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sgmorr
Mentor
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5 Messages
3 years ago
Are you referring to the ATT All Access ID? That’s the one I was using and am still trying to use and it is not working.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We're happy to help get you logged into your U-verse mobile app, @sgmorr.
As @gr8sho mentioned, you will need to log in using your U-verse member ID to log in instead of your access ID. This has worked for other users experiencing similar issues. To find your U-verse user ID:
Let us know if this works or if you need further assistance.
Elmi, AT&T Community Specialist.
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sgmorr
Mentor
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5 Messages
3 years ago
I’m trying to log into my U-verse app using the same login that gets me into the my ATT app. It works fine with the my ATT app. Something is wrong with the U-verse app since recent iOS updates.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Thank you for the update, @sgmorr.
Our engineers have been made aware of this issue and are working to get this resolved as soon as possible. Feel free to reach back out with any other questions or concerns.
Thank you for contacting the AT&T Community Forums Team.
Elmi, AT&T Community Specialist.
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Dagburbank
1 Message
3 years ago
The same has happened to me. Both apps on my Samsung and Ipad the guide does not appear in full. I am also unable to program some shows to record through the mobile app. I have done everything in the troubleshooting suggestions. For the price we pay, this is unacceptable to be a problem for so long!
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