3 Messages
Anyone else experiencing frequent outages and pixelating on Braves channel during games????
Entire channel goes down frequently, with rebooting equipment message, etc., only to come back after going to any other channel, all of which work fine.
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Thanks for reaching out, you've come to the right place! We'd be happy to assist you with getting your internet connection stable @riphgrffn!
When the drops occur what color are the lights on your gateway? If you see any of the lights blinking or red, let us know, so we can investigate further.
We recommend our Troubleshoot & Resolve tool as it is like connecting directly to a tech support agent! This may help resolve any service interruptions you may be experiencing.
Here are the steps for troubleshooting:
Please let us know if this helps!
Shakendra, AT&T Community Specialist
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