1 Channel will not record properly (CNN 1202) anyway to get at&t to solve this?

The last 4 days I've had trouble recording.  All the recordings show as if they taped the full hour.  Shows on other channels record just fine and have zero problems.  I even recorded CNN this morning on CNN HLN 1203 where it is simulcast with no problems.  

Each weekday morning I set 4 news shows to record on CNN 1202.  

@5:00am Early Start with Cristine Romans.--- Will record the first 1 minute-35 minutes then when it hits the bad spot it jumps to end as if they rest didn't record.

@6:00 CNN This Morning ----Will just be black and then go to end immediately and not record at all.

@7:00 CNN This Morning ----Will just be black and then go to end immediately and not record at all.

@8:00 CNN This Morning ----Will just be black and then go to end immediately and not record at all.

Other CNN 1202 shows during afternoon, when I've manually recorded will work until they hit a bad spot and jump forward if live tv or if recording stop recording.

(I haven't non-hd CNN 202 yet,  I'll have to wait till monday to test that).

This sounds like a video head office problem to me?  but is there anyway to notify the correct team at at&t and get them to fix it? or anything else to try?

Thanks for any help.