New Member
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3 Messages
'When the network is heavily congested' message
I've been receiving this message consistently in the evenings for the past 2 weeks. Watching sports is like watching robots. I get the spinning wheel of death and that message - programs stop, or become too blurry. Anyone?
bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
What device?
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margoritah
New Member
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3 Messages
3 years ago
On my Samsung TV
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JefferMC
ACE - Expert
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36.8K Messages
3 years ago
I knew it before you posted it. For some reason, the Samsung TV client seems to have the worst time with that.
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Like all the other 100's of posts - get an external streaming device. There is no fix!
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margoritah
New Member
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3 Messages
3 years ago
Okie dokie. So I have Firestick for the Samsung (stupid question alert: isn't that an external streaming device?) and the Toshiba is a smart TV. This issue happens on both
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litzdog911
ACE - Sage
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46.1K Messages
3 years ago
Are you using the Samsung's DirecTV Stream App, or the Firestick App connected to your Samsung TV? There is no native DirecTV Stream App for the Toshiba TV.
If you're seeing this on the FireStick, then check your internet connection. What sort of internet service do you have? Download speed?
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
This is not the experience we want you to have. We have sent you a direct message to get things working, please meet us there so we can get started.
Carlos, DIRECTV Community Specialist
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