4 Messages
Weird 10-15 second "rewind" or backup issue on demand streams
I'll be watching an on demand episode and suddenly the picture will jitter and it will back up like 10 or 15 seconds and continue playing. It'll do it every minute or so once it starts. Super annoying. Backing out and going back in doesn't seem to help. I'm on a Samsung Frame TV 2022 running the app thru Samsung native dashboard on the TV.
This has happened a few times now.
It's done it with RuPaul episodes on demand and also Chicago PD and Fire
DIRECTVhelp
Community Support
•
254.4K Messages
10 months ago
Hi Tonmy. Thank you for reaching out to us. We are really sorry for the rewind issues you are having with your On Demand content. At the following links you'll find some troubleshooting steps for this issue: https://www.directv.com/support/satellite/article/000093648, https://www.directv.com/support/satellite/article/000093281. However, we'll be reaching out to you to further assist you and make sure these steps worked! Luisa, DIRECTV Community Specialist
0
0
litzdog911
ACE - Sage
•
46.1K Messages
10 months ago
The Samsung DirecTV Stream App is junk. You'll have a much better experience with a $30 Roku or FireStick.
0
0
Tonmyj716
4 Messages
10 months ago
Everything is up to date, that's not the issue.
0
0
Tonmyj716
4 Messages
10 months ago
@litzo well, if that's the case I'm glad it's just a trial because I'll cancel. I'm not paying for a service that I need to buy a different streaming box for. I have a frame TV because I don't want all the extra junk. C'est la vie.
0
0
litzdog911
ACE - Sage
•
46.1K Messages
10 months ago
It is good to have options. Sadly, the Samsung DirecTV Stream has never been very good. Native TV apps are always at a disadvantage for regular updates compared to popular stand-alone streaming devices.
0
DIRECTVhelp
Community Support
•
254.4K Messages
10 months ago
We wouldn't like to see you leave our DIRECTV family! We have reached out to you to continue assisting you with this issue. Please check your private notes. Luisa, DIRECTV Community Specialist
0
0
Tonmyj716
4 Messages
10 months ago
This is what it does near the end of those clips...
Not even 10-15deoncs long it's like a few seconds judder
https://photos.app.goo.gl/hJm5j7suxzkDYYDY9
0
0