"We couldn't play this content at this time. Please restart the app and sign in again."

Hi, @chetwynd. We apologize for the trouble you're experiencing with your app. If you receive an error message with the code 10002-011, please follow these steps to troubleshoot:

1. Attempt to watch a different program or channel.

2. If changing the channel and going back to the original content doesn’t resolve the issue, check your internet connection.
3. If your internet connection is stable, try restarting the app.
4. If restarting the app doesn’t fix the problem, restart your device.

We would appreciate it if you could update us on the outcome. Charles, DIRECTV Community Specialist

I'm not getting that error code, just the one I posted. Changing the channel doesn't help.

Thanks for letting us know. You can visit this link for further troubleshooting tips: https://www.directv.com/support/article/000082902 Can you also try watching on an incognito window or a different browser?

I've tried multiple browsers. Cleared history and caches. Disabled security software. Restarted. Logged in and out. I'm sort of at a loss here.

Thank you for the steps you've taken to troubleshoot. Could you please check your extensions, blockers, etc. are turned off and ensure they remain disabled.

Yes, I’ve done that. 

Thanks for letting us know. We'll send you a DM to further assist.