"We couldn't play this content at this time. Please restart the app and sign in again."

Hi there. We're sorry you're having issues while trying to stream on your computer. You can stream DIRECTV on Google Chrome version 68 or higher, and Microsoft Edge running 114 or higher. You may also try using a wired connection, and let us know if the issue persists. Lorie, DIRECTV Community Specialist

Hi,

I am currently using a hard wired connection with this PC already.

I have just reset my modem and my router.

I have also reset my PC again.

I am using Chrome v68 and higher.

I am using Edge v114 and higher.

Firefox for whatever reason doesn't support Directv stream otherwise i would try it.

I have installed a fresh copy of the Vivaldi browser as well and it too is presenting the same problem.

The only other thing i can think of is too try it on one of the laptops.

Thanks for sharing the troubleshooting steps you have done. Can you try them on your laptop? Let us know if it worked. Lorie, DIRECTV Community Specialist

So on my laptop connected wirelessly,

Chrome using a fresh install worked.

Edge v116 did not work. Updating that browser, then it worked.

Currently on my PC using Chrome, it doesn't even get to that screen that tells me it's not working, it's trying to load but still not getting there.

Thanks for checking. We want to help. We'll send you a DM so that we can investigate. Lorie, DIRECTV Community Specialist

Any luck?

No luck.

The same problem persists.

Me too. Super frustrating. 

Yes. Everything was working just fine up until this weekend. This PC that i am using is running Windows 7 and my laptop was running Windows 10. The main PC is used primarily for day trading so nothing has been changed on this device for some time.

The one thing i have noticed that i didn't before was the login screen being routed through at&t's website.

Other than that, if i can't use it on the device i spend the bulk of the day on, I'm just going to cancel the service at months end. I just wanted to watch Sunday night football last night and i spent 2 hours troubleshooting the problem instead.

My theory is there's some AT&T certificate handshake issue here. Somebody updated something over the week. My laptop using an untouched install of Edge v116 not working at all makes me believe somebody updated the list of things they felt like supporting this week.

Interesting. Makes sense. Keep hunting! Really annoying. 

I hear you. I do some trading too. Buy IBIT if Trump wins. 

How long has your issue persisted for chetwynd?

I’d say about a week or so? 10 days. Not sure. 

That's disappointing to hear. Which OS and browser are you running?