Watching Recordings from My Library

Hi there. We're sorry for the trouble with your recorded shows. Please try to close and restart your app. You can also visit Get help with streaming issues on the DIRECTV App | DIRECTV Support to fix common streaming issues. Rhyan, DIRECTV Community Specialist

Tried all of this.  Even uninstalled and reinstalled the app.

Thanks for trying. We need to look into this more. Please share with us a photo of the options that appear when you try to view your recordings. Rhyan, DIRECTV Community Specialist

I have tried to upload image but your site keeps telling me that the upload failed.  The best I can do is tell you that I do the following things: 

1. Go to my library

2. Click on the show or group I want

3.  Then there is a list of recordings but no play arrow like you see on my phone app, or a firestick, or a TV with the Direct TV device plugged in and use the Direct TV remote.

4. If I click on the recording, I get a box that only gives me the option to delete.

I will keep trying to upload a pic.

My Library Screenshot

My Recorded Shows

Screenshot showing only option I have is to delete.

Thanks for the update. Unfortunately, We can't see the screenshots you provided, but that's fine. We'll send you a DM to further assist you. Christian, DIRECTV Community Specialist

Make sure the trash can icon isn't highlighted. If that's not the issue uninstall and reinstall the app. Samsung TV app isn't very good. Maybe consider using another external device

Thanks.  I have uninstalled and installed which doesn't work.  I will at the trash can icon

Thanks for the input @Ludwick577. @Boone43atc, we've sent you a DM to further assist. Veilka, DIRECTV Community Specialist

Thank you.  I am not seeing a DM.  Where would I find it.  Nothing in email.

Jim

The DM icon is positioned in the upper right corner, situated between the notification bell icon and DIRECTV.com. To gain access to this feature, you must be logged into your account. This icon will only become visible when an official PM/DM has been initiated for your attention. We encourage you to maintain the original thread, thereby avoiding the creation of multiple threads for the same conversation. Stephanie, DIRECTV Community Specialist