Upgraded to AT&T Fiber and now Direct TV Streaming won't work.

When you say won't work, what device are you using and what is happening? No problem with fiber and DirecTV boxes or apps here.

Thanks for the quick response @lou_do

Hi @shelzbelz3213  Can you share with us the device you're using to stream DIRECTV? Also, we'd like to know your zip code to check any known outages in your area.

Samsung smart TV.   Streaming only. No box.  Everything was working fine till we switched to fiber. Zip is 94306.

Your internet service provider should not impact your ability to stream. Do other streaming services work on your Samsung TV?  Can you stream with your phone/tablet? You might enjoy a better experience with a stand-alone Roku, FireStick, etc. 

Thanks for sharing that information. There's no reported issue based on your zip code. May I know if there's any error code or message showing on your screen?

Carryl, DIRECTV Community Specialist

The native smart app for Samsung has always been flaky since conception, with little improvement over the years. Most have opted to go with external streaming devices if they still wanted the service. There are 100's of posts related to issues with the native app. You should consider looking at alternative options for the service.

We have had zero problems with app before at&t upgraded us to fiber connection. 

Thanks for the information. Please visit https://www.directv.com/support/article/000093621 for the steps to fix your connection issues. Let us know if this works.

Carryl, DIRECTV Community Specialist

Already did all these steps.  If it's a known directtv issue then WHY is it going to take 72 hours per directtv support to get resolved?  And if known, then what exactly is the issue? 

We need details of your issues to provide any possible resolutions. You have been asked to explain what your problems are with no replies.

In order for us to investigate the issue, we will send you a DM to check further.

Carryl, DIRECTV Community Specialist

Have you tried uninstalling and reinstalling the app? Does your tv connect to your wifi ok since you switched providers?