2 Messages
“Try Directv streaming” after log in on fire stick
Downloaded app on fire stick. When I log in it just opens a screen with “try directv streaming” on the left and “logout” on the right (with my login id at top). If I click try streaming it just opens a page to buy a plan which I already have and which works fine on other devices. Any ideas on a fix or why it won’t actually log in?
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Thank you for reporting this unusual situation. We want to investigate more on this peculiar issue preventing you from logging in. We're sending you a DM to gather more information about your device and account. Claudia, DIRECTV Community Specialist
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lsdjr67
2 Messages
1 year ago
So others have a solution…Directv community agent hooked me up with good support. The issue apparently arose because my AT&T user id and Directv user id were the same email. I don’t know why this is allowed if it’s a problem and it was fine to be like this using my iPhone and iPad…just not the fire sticks. Anyway, Once I changed my Directv ID to another email, deleted and reinstalled the app, and logged back in with the new id the fire stick worked perfect.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hello there. We're glad to know we were able to address all your logging inquiries, and you can enjoy our service now. If you have any other inquiries, DIRECTV will be here to help. Daniel, DIRECTV Community Specialist
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c4nestor
9 Messages
11 months ago
My logins are different but I still cannot get DIRECTV stream to work on any Roku or Firestick. It worked for one week when I got it and now hasn’t worked for over two weeks. Getting ready to cancel account and get another streaming service. I have spent hours on the phone with customer service and nothing has been fixed!
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bcbsncjlj
ACE - Expert
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6.2K Messages
11 months ago
What do you mean, don't work? Need more details. Any errors or messages?
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c4nestor
9 Messages
11 months ago
It states that they had an issue retrieving this content.
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c4nestor
9 Messages
11 months ago
I am on the phone with DIRECTV again about this issue. They said it has been going on since Oct 25th for some accounts and they can’t figure out why.
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