New Member
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8 Messages
Tiling/pixelation
I recently started getting tiling/pixelation while watching TV. I get DirecTV through the internet with Gemini boxes. I have two TVs with separate Gemini boxes and the tiling occurs on both TVs. Although I haven't moved or disconnected anything, I checked the cable connections. The software is current on both boxes.
Any ideas?
Thanks for the help.
DIRECTVhelp
Community Support
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254.8K Messages
5 days ago
Hi, @rckraus. Pixelation is usually because of a slow connection speed. Try restarting your Gemini device by quickly pressing and release the red button on the side. Visit Improve your DIRECTV streaming experience | DIRECTV Support for more tips. John, DIRECTV Community Team
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litzdog911
ACE - Sage
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46.3K Messages
5 days ago
What sort of internet service?
Have you checked your internet download speed?
Try resetting your home network wifi router.
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rckraus
New Member
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8 Messages
5 days ago
Thanks for the responses.
I'll try resetting the Gemini device although that doesn't seem to fit my issue. I have two TVs, each with its own box. The tiling happens on both TVs so resetting one device may not work.
I have 1GB fiber internet. A speed test shows 940 Mbps download. My other devices are working as normal. I'll reset the router and see what happens.
Thanks again.
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DIRECTVhelp
Community Support
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254.8K Messages
5 days ago
You're welcome. Let us know how it goes. John, DIRECTV Community Team
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