New Member
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2 Messages
The guide is wrong. AGAIN
The LA Kings are on local Channel 9 KCAL tonight for Game 5 of their series against the GhettO-ilers. I don't understand why a multi-billion dollar corporation like DirecTV Stream can't update their guide. I want to record my local channel with our regular announcers on DirecTV Stream, I can only record the national feeds on TBS, with awful announcers. (and for some reason my season pass also defaults to these awful national feeds). And why isn't there automatic-extension of live recordings for NHL playoff games? It seems like a very simple thing to do, it works for most sporting events, but I've missed the end of several hockey games. This is frustrating and not acceptable.
Accepted Solution
DIRECTVhelp
Community Support
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255.2K Messages
25 days ago
We're sorry you received incorrect guide information. If this happens again on or before the game starts, please reach out to us immediately so we can replicate the issue and start investigating.
We auto-extend recordings for many leagues and sports, contingent upon third-party recording service availability and varying by packages, channel subscriptions & billing region. Blackout restrictions apply. Learn more here: DIRECTV sports team recordings and live scores FAQ | DIRECTV Support
Mohammad, DIRECTV Community Team
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LA_Fan
New Member
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2 Messages
25 days ago
It updated right before game time so it worked out this time. Hopefully the guides can be updated further in advance so I don't miss the opportunity to record on my preferred channel. I pay a lot for DirecTV and expect accuracy, functionality and state of the art features, which are the reasons I am with this service. Thank you for your response.
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DIRECTVhelp
Community Support
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255.2K Messages
25 days ago
You're welcome. With regard to the guide, TV providers like DIRECTV source guide information from the programmer, which usually loads within 24 hours, but we appreciate your feedback to update it in advance.
Mohammad, DIRECTV Community Team
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