3 Messages
Streaming will not work in browser until cookies are deleted
I am having issues while streaming using my browser (Brave). It is currently updated to the most recent build.
I noticed this issue ever since I have upgraded to Windows 11, and it started this week (may 20th, 2023)
Whenever i click my bookmark for DirecTV, it loads the website, logs me in as I have my cookies saved to do so, and when it shows the guide and video at the top of the page, it will simply spin to load and never load. If i click on a channel or program, it will display an error saying "we are having trouble displaying this content. please try again later."
Then, I delete my cookies and all browser info for DirecTV and reload the page. Upon reloading the page and logging in, it works perfectly.
Is there any fix for this? Or possbily is this a known issue?
DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
Hi, @SasiRawr. Thanks for reaching out to us about this issue. Currently, DIRECTV doesn't support Brave Browser. We recommend you to try using Google Chrome, Microsoft Edge, Apple Safari, or download our app. Still need help? Send us a DM. Shirley, DIRECTV Community Specialist
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SasiRawr
3 Messages
6 months ago
Brave is a chrome based browser. This also seems to happen in chrome as well.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
We're sorry you have the same issue while streaming DIRECTV in Chrome. Check out Get Help Streaming DIRECTV STREAM on Your Computer | DIRECTV Support for helpful tips on fixing streaming issues on your computer. We want to assist you with your concerns. I've sent a DM, so we can review your account. Jessica, DIRECTV Community Specialist
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SasiRawr
3 Messages
6 months ago
I still do not see where i would have received a DM.
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
We're sorry to hear that you didn't receive our DM's. We'll send you once again. Kindly check your inbox and let us know how it goes. John, DIRECTV Community Specialist
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