2 Messages
Streaming gets foggy picture. Checked network and it is good
LG 75 inch. Network crystal clear. Change to streaming and picture muted and color faded
2 Messages
LG 75 inch. Network crystal clear. Change to streaming and picture muted and color faded
DIRECTVhelp
Community Support
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254.4K Messages
29 days ago
Hi @Dmateosky, we're sorry you're experiencing a foggy picture when streaming. Please visit Troubleshoot DIRECTV sound and picture issues | DIRECTV Support for tips on fixing DIRECTV audiovisual issues. Also, could you please share with us if this issue affects multiple channels? Kharl, DIRECTV Community Specialist
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Dmateosky
2 Messages
29 days ago
Problem was on when streaming. Went to network on settings and picture was great. Turned off HD and picture improved on streaming.
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DIRECTVhelp
Community Support
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254.4K Messages
29 days ago
We'd like to resolve this for you. Streaming issues usually happen because of a weak Wi-Fi signal or slow connection speed. Please follow this link Improve your DIRECTV streaming experience | DIRECTV Support for some tips to enhance your DIRECTV streaming experience. Kharl, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.1K Messages
29 days ago
What streaming device?
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Ludwick577
ACE - New Member
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3.3K Messages
29 days ago
I notice too on some 4k channel broadcasts lately the color is muted. Especially the sports.
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DIRECTVhelp
Community Support
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254.4K Messages
29 days ago
Hello @Dmateosky, we'd like to gather more information for our investigation. Could you please provide us with your TV model, when the issue started to occur, and which specific channels or programs you experience these issues on? Kharl, DIRECTV Community Specialist
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