1 Message
Stream app not working on roku but is working on my fire tv
When I download the Directv app from the Roku streaming store, open app, sign in, the app just spins and spins then I get this message “ We had an issue retrieving this content “ We weren’t able to load this content. Please give us a moment and try again “.
DIRECTVhelp
Community Support
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254.4K Messages
4 months ago
Hi, @Faustino07. We're sorry you encountered a sign-in issue while using a Roku device. We want you to have a better experience than this. Please ensure you have high-speed internet and Roku TVs upgraded to software version 9.4+. You may also visit https://www.directv.com/support/article/000076294 to learn more. Roland, DIRECTV Community Specialist
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bcbsncjlj
ACE - Expert
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6.2K Messages
4 months ago
Are you a previous or current DirecTV or AT&T subscriber? Are you using the same credentials?
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