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"Start at home" setting
My Gemini Air and Gemini box both received updates a few days ago. New software version is 30.6.19.55 on both devices. I've seen others report over on Reddit that the update includes a new setting under "preferences---settings" It's called "start at home" Neither of my devices have that toggle setting and I was wondering if other uses with the updated software are also not seeing this setting.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
Hi, Ludwick577. Please reset your device after doing the software update and check if you are seeing the start at home setting in your device. Aljoy, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.3K Messages
8 months ago
Already did that..also did a factory reset
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DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
We apologize for the inconvenience during the update. Please follow the following steps:
1. Re-install Apps.
2. Set up Preferences (live sports, guide sorting).
Prior to using the Gemini Air device, you will need to go through the full original setup flow, including sign on.
4. You may need to re-pair your remote first.
5. If you use other devices to stream (e.g. tablet) those are not impacted. Aljoy, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.3K Messages
8 months ago
Already did all of that and your post has absolutely nothing to do with resolving the missing setting issue I am experiencing.
(edited)
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DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
We're sorry you're not getting the Start At Home option under the Preferences setting. I'm going to escalate the issue, and you will receive an update within 24 - 48 hours. Aljoy, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.3K Messages
8 months ago
@DIRECTVhelp Attached a pic. That's the setting I am missing on both devices. Software is the most current
(edited)
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DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
Hello there. I'll send you a DM to get more details about your issue. Chandria, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
We're now in the process of rolling out the feature. All customers should have this within the next several weeks and this isn't tied directly to the 30.6.19.55 code release, but to the backend configuration file we're using to slowly ramp up your TV. We appreciate your patience. Criscel, DIRECTV Community Specialist
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