New Member
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16 Messages
Sports Scores Disappeared
I have "show scores" activated, and they used to appear, but suddenly they're not showing up on my TV. When I watch Direct TV (streaming) on my computer, I can see them, but not when I stream on my Samsung TV. And they used to show. I didn't change anything. I tried the chat, but the "support" person told me I needed "to activate the show sports scores." Really? Anyone have a real suggestion?
DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Hi, @lanunz. We're sorry that you can't see the sports scores on you Samsung TV. Follow these steps to restore the feature.
Press the ‘Down’ button on the remote.
Arrow right and select 'Settings' (Gear Icon), press the ‘Select’ button on the remote
Select ‘Preferences’, press ‘the ‘Select’ button on the remote
Select ‘Show Game Scores’, press the ‘Select’ button on the remote
Select ‘On’, press the ‘Select’ button on the remote
‘Show Game Scores’ is now enabled
Justine, DIRECTV Community Specialist
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lanunz
New Member
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16 Messages
5 months ago
I turned that on years ago and it worked until yesterday. I tried turning it off, then on again. But still nothing. And as I said, when I watch Direct TV on my computer, the scores show up. They just don't show on my TV, all of a sudden, for no apparent reason, since it was working before.
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DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
We appreciate you trying the steps, and we're sorry that it didn't work. Can you share with me, are you using the Gemini Device or is it the DIRECTV app? Julina, DIRECTV Community Specialist
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
Per their support document, it does not indicate that the function is available on Samsung TV's. I can not verify that since I do not have a Samsung Smart TV.
"Statistics will be available only on the DIRECTV Device, and Roku, Android TV, Fire TV and Apple TV stream devices for all games- NFL, NCAAF, NBA, EPL and World Cup. Support for additional leagues coming soon!"
Support document is located here
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lanunz
New Member
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16 Messages
5 months ago
I use the streaming app with a fire stick on a Samsung TV. It's been working fine for at least 3 years until yesterday.
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
Would have been nice if you had provided that information originally.
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lanunz
New Member
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16 Messages
5 months ago
It would have been nice if the scores didn't disappear for no reason.
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
They don't for me. When I enabled the option they work and when they are disabled they do not appear. But it does not work for all sports.
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DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Can you please try to uninstall/install the DIRECTV app on your Samsung TV? Denjylene, DIRECTV Community Specialist
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
From the video player, you are pressing and holding the OK or Select button on the remote control to activate Sports Mode, correct?
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