Sports Programs in macOS (Sonoma 14.0 (23A344)) Delayed from iPad, iPhone, and Apple TV

Hello @macOS_Safari_User, the last thing we want is to see you go. We know how important it is for you to enjoy your programming at its best. Let us turn your experience around, please check your PM, so we can take a closer look. Meanwhile, check out this link https://www.directv.com/support/article/000093281 to troubleshoot. Jhon, DIRECTV Community Specialist

After contact with DIRECTVhelp, DIRECTVhelp let me know that, "DirecTV advised that there's an open outage, number 1335368, where MAC and Safari browsers may experience a one-hour delay with guide data."

There was no estimate on when a fix would be implemented.

Another week, and no fix. It's not clear if DirecTV is interested in fixing this issue. Here's an example from a college game on 10/28/2023.

Here's an example from a pro football game on 10/29/2023. The Cincinnati/SF game was the later game.

We understand the frustration caused by the delay you're experiencing on your Mac. We are committed to resolving this issue for you as soon as possible. We'll be reaching out to you in a private note to provide prompt and effective assistance. Michael, DIRECTV Community Specialist

Definitely some progress! We have gone from sporting events being a full quarter (about 40 minutes) delayed over DirectTV Stream on Safari (compared to iPad, iPhone, or Apple TV) to about 20 seconds behind. The delay persists, but it is much less. In my opinion, the delay should be no more than about 5 seconds, from what I've seen with other streaming services.

Oh, by the way. I have made several calls to DirecTV Stream since early August on this issue, when football started to be broadcast. I learned this week that DirecTV Stream only had a record of one prior call. Really! How can that be!? DirecTV Stream service turned from good to awful when DirecTV Stream was spun off from AT&T. Buyer beware, if you have an issue, don't expect a fast resolution!

DirecTV Stream should either fully support the Safari browser or clarify on its website that Safari is not supported.

I'm sorry to hear you feel your concerns are not being taken seriously or addressed in a timely manner. Please know that we value your feedback, and we are working to enhance our service so you can enjoy and stream your favorite games with minimal delay. If you ever need anything else, don’t hesitate to contact us. Johan, DIRECTV Social Media Specialist.

Johan,

I have not hesitated to contact DirecTV. This issue is that DirecTV can not seem to keep a record of the conversation. As I indicated, I made 3-5 calls since August, and DirecTV only had a record of one call. Doesn't that suggest that contacting DirecTV is a colossal waste of time? What more would you have me do?

Your comment is simply another example of canned responses from DirecTV with little to no action. If you want to impress this forum, please do something about the problem.

Thanks!

We want you to know that we value your time and effort. We will send you a DM to get started and do our best to investigate further the issue you are having with the channel guide. Johan, DIRECTV Social Media Specialist.

Johan,

I'm sure that you value my time, but DirecTV Stream as an organization does not. My history with this matter demonstrates that. My several calls to tech support somehow never were documented, so I have had to go through the entire process every time I call.

I do appreciate the improvement with the time lag from MacOS Safari using DirecTV stream, but it's been very painful. Tech support does not know of the a problem. I am grateful that Jhon was able to determine and advise me that DirecTV was aware of the problem a few weeks back!

If not for this very helpful forum, I would be nowhere with this issue.

Thanks much!

Hello there, I'll follow up on your case. The team notified me that the issue has been resolved, I suggest you delete the cache in your web browser or in your device and try again to validate the guide. Daniel, DIRECTV Community Specialist