6 Messages
Sports on my Sony Bravia Google TV 4K DirecTV stream app stutter
I have a Sony Bravia 4k TV with built in Google TV. When I watch sports on the DirecTV app, there is a lot of stuttering. If available, I can watch the same game on a different app (like ESPN app) and there is no stuttering so it is isolated to the DirecTV app. I have a 1GB wired internet connection so there are no speed or bandwidth issues as I can stream on various other devices with no issues. I've made sure the DirecTV app is up to date as well as Google TV. So, I'm looking for help to resolve this problem. What can I do?
DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Hi @dddccc1, we're sorry for the technical issue you encountered while using the DIRECTV App to watch sports. Which specific channel are you trying to access? Please follow the troubleshooting steps provided at https://www.directv.com/support/article/000093281 for an easy fix. Bai, DIRECTV Community Specialist
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dddccc1
6 Messages
5 months ago
The specific channel this time was our local ABC station. I have the same issue with ESPN and other ESPN broadcast (SEC network) and FS1. When I use the ESPN app or the Fox Sports app, the same broadcast on the same TV has no issues. I looked at the troubleshooting steps. Though there are none for Sony or Google TV, i have made dure the app is up to date and have cleared the cache. Also, I have checked many of the setting of the TV. Nothing seems to help.
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DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Thank you for all the information, and we apologize for the technical issues with your local ABC station and ESPN channels. I'll send you a DM, so we can further check and work on this together. Bai, DIRECTV Community Specialist
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