DIRECTV Community Forums

Spanish package channels not all recording in Spanish

I recently decided to drop directv cable and switch to directv stream. I opted for directv stream rather than sling because it offered more Spanish channels in their package that my parents like to watch. However I am having trouble recording some of those episodes in the correct language. When I try to record a series from a channel like discovery en espanol for example, I can record the series but the episodes are in English rather than Spanish. It seems to be recording the English version of the episode from the regular Discovery Channels rather than the Spanish Discovery Channel. Is there a series manager I can go to, so that I can specify what what specific channel I wanted to record from?

Responses

DIRECTVhelp

Community Support

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254.4K Messages

3 years ago

Hi @annie111, thanks for reaching us.

May I know how long have you experienced this recording issue?

Is this happening when you try to record from all the devices?

Let's try to troubleshoot your receiver and try to record again.

Let us know how it goes.

Andres, DIRECTV Community Specialist

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annie111

New Member

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2 Messages

3 years ago

I got directv stream not too long ago but immediately noticed this was happening. I set the series recordings from either my phone app or straight from the tv. The English version of a show gets recorded when I record from the spanish channel such as discovery en espanol. I do not have a receiver

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DIRECTVhelp

Community Support

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254.4K Messages

3 years ago

Hi, @annie111 We are here to help.

We can help you to check what is going on with the issue while recording the Spanish programming. Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)

Juan, DIRECTV Community Specialist

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