Signing into max

Hi @ErinandNick. We're sorry you're having trouble logging in to your Max account. Which device are you using? To sign successfully, you must choose DIRECTV as your TV provider. If impossible, try signing in from a computer using a code and linking MAX to DIRECTV. Is this useful? Let me know. 

Do you have linked accounts to AT&T? Are you using the same login credentials for DirecTV Stream and MAX that are the same with other AT&T accounts?

Never had any trouble signing until last week

i I will try logging into my computer today when home from work

i I normally sign on it looks like AT&T then it flips to direct stream but now I can’t even sign into that that’s all I have for AT&T 

I was  in it last week to check I had max add on and I do everything is active

Hi there. I'm sorry to hear you're having trouble signing in to Max. I sent you a private message so we can assist you with this issue. Joan, DIRECTV Community Specialist

Ok so finally got in

1. had to change my password on at&t

2. went in through my ipad

3. had to sign in under directtv

4. flipped me to AT&T sign in so I signed with at &t password 

was finally able to get in ! 
that was long way around the block was never this hard before did they do some kind of update ? And I never saw direct tv duo to AT&T sign in before ( well I never noticed it before! ) 

"That was really a long way, but you are truly amazing. We're glad you got in." Joan, DIRECTV Community Specialist