3 Messages
remove amazon prime
i never installed amazon prime video on the directv stick. every time i open up the directv stick, amazon app keeps opening up. stream stick wont let me remove the app. I need help to remove it.
3 Messages
i never installed amazon prime video on the directv stick. every time i open up the directv stick, amazon app keeps opening up. stream stick wont let me remove the app. I need help to remove it.
Accepted Solution
Ludwick577
ACE - New Member
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3.3K Messages
6 months ago
go into settings and disable it
Settings...system....apps
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
Hello @Betoman. We're sorry that the Amazon App persistently launching whenever you open your TV. Preloaded Apps on the DIRECTV STREAM are not removable. However, there is an option available to disable them. You may refer to @Ludwick577 instructions on how to disable the application. DIRECTV appreciates you both. Stephanie, DIRECTV Community Specialist
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Betoman
3 Messages
5 months ago
I already disable the app and even Force Close the app, clear the data, and clear the cache and also turned off notifications.
But Amazon prime keeps telling me to login, every time I turn on directv. Amazon login page will stay for while before it disappears. It won't even let me exit the page
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DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
We apologize for the experience, @Betoman. We appreciate your effort in doing the steps provided to you. Are you currently using Gemini Air, which is a dongle type of device that can be connected to your TV? Please also try to reset your DIRECTV device, visit Reset or refresh your DIRECTV box | DIRECTV Support for a quick guide. Sean, DIRECTV Community Specialist
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