Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

c_brookhart's profile

Scholar

 • 

198 Messages

Sunday, August 4th, 2024 2:39 PM

Remote no longer working

Al I can do is turn the box on and off. I changed the batteries and that didn't do anything. I held down the - and apps button then held down rewind and fast forward and got remote paired successfully. Still cannot do anything other than turn the box on and off. What's the deal?

ACE - Expert

 • 

6.2K Messages

3 months ago

Contact support and request a replacement.

Scholar

 • 

198 Messages

3 months ago

Only home, exit, and guide were working despite repeated attempts to unpaid add re-pair the remote. Only after resetting the Gemini box did the remote start working properly. It was after this that I remembered that the Gemini box often stops responding to commands from the remote. 

I would use the newer Gemini Air that I have, but that has audio sync issues after I changed my sound system.


NEED HELP?