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Remote C71KW not responding at all
The remote is not responding to pushing buttons. I was troubleshooting not having volume control and now it does not control anything on the Samsung TV. Batteries have plenty of charge.
I have reset by taking batteries out and holding the ‘ON’ button for 50-60 seconds and replacing batteries.
After doing this, pushing any button or volume/channel toggle results in the number ‘0’ appearing on the screen for a time. Eventually buttons stop responding altogether.
Holding ‘home’ and ‘exit’ do not work.
Is there another way to reset this remote?
DIRECTVhelp
Community Support
•
254.4K Messages
1 year ago
@Snceproject, we apologize for the inconvenience that you are experiencing with the remote control, even after resetting it. In this case, we recommend that you perform a factory reset of the remote control. Here are the steps to follow:
- Press and hold the Home and Exit keys simultaneously until the LEDs on both sides display red.
- Press 981 on the remote control.
- The LEDs will turn Off and then blink blue 3 times on both sides.
We're sending you a PM to continue the assistance. William, DIRECTV Community Specialist
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