quitting over poor streaming quality and cost

This is a public forum of other customers so we are unable to fix any issues with a particular show. CW and DIRECTV must be separately contacted in order to try to find the problem. Otherwise, you can definitely cancel and find another streaming provider. There are many out there. 

Hi detuch254- please re read the question as I thought it was pretty clear: the audio issue is only present on the DirectTV app.  Using the same setup I was able to stream the show through CW without any audio issues.  Because the issue is not present on the other app using the same equipment that narrows down source of  issue to the DirectTV app.  

One of many audio issues I've experienced using this app.

I would welcome a forum where DirectTV does respond to our questions if you know of one.

@Pdots 

I read your original post just fine, thank you.

How is DIRECTV getting the content? CW

Who is responsible for audio and any sort of video glitches? CW

Who ‘delivers’ the content, nothing else? DIRECTV

I understand what you are saying however if CW was the cause because its their feed why would the audio error not also be on the CW app? I gave that only as a specific example that I can replicate (and others can too) whereas I have experienced audio issues across several other networks on DirectTV.

What is more likely the cause is an error in the Direct TV compression algorithm.  

The issue is likely the delivery of the content from CW (or the respective content owner) TO Directv. This wouldn’t affect the delivery to the CW app or perhaps, say Dish Network.

If others are getting the signal without the problems you are having, it very well might be a problem with your equipment, or Internet. Live programing uses more bandwidth than streaming movie does. If your Internet bandwidth is borderline it can make a difference. Also, a few years ago I was having audio issues at home and I found out it was an issue with my router. After replacing it with a new one it went away. Also at camp we had audio issues and couldn't figure it out. The next year we went back and it was gone. Our ISP had upped out service from 100 MBPS to 300 MBP. So it is not always the service that is the issue. 

Again, this was an example of audio issues that can be replicated and you are focusing on the wrong aspect of this issue:  it isn't just the one show.

That doesn't answer the other audio issues that are on this forum of reoccurring sound distortions and randomly dropped audio.

There are some serious quality of delivery issues with this app and I'd bet money there are software errors in the compression programming.

Hi Lou!  If I'm able to use the same equipment on the same internet and back to back switch between Direct TV and the Broadcaster app replicating the issue do you still think its my equipment?

I'm not having any audio issues with CW and HBO content. Never have.

Pdots, not saying it is but it is a possibility. Wouldn't thought that way until it happened to me.  But again, a live streaming signal needs more bandwidth than a static stream like a movie. 

Another thing to check. You can have a fast Internet service coming into your home, but when you convert it to wifi a lot of factors can affect your signal. If your device is to far away from your wireless router you can have a low signal. Every door or wall it has to go through reduces the strength of the signal.
A good thing to do is to download a signal testing app into your device and check the signal strength at your device. I use Speed Test, on my Android devices.
If you see your signal is weak, you may need to purchase a wifi extender to place in the vicinity of your device.

There are a lot of players into receiving streaming services besides the actual Service providers signal. 

Hi Ludwick: glad you aren't having issues and curious what speaker setup you are using?  If its just built in TV speakers it wouldn't come through as clearly.

Hi Lou, thank you for that but I did eliminate the WIFI signal early on. The static stream vs streaming:  as the problematic program is stored on DIRECTV cloud and not on my local device then isn't it also a static stream?  At a minimum being able to consistently replicate the issue at the same point in the video makes it unlikely there is some random WIFI drop at fault.

@Pdots I think this thread has identified several things that could cause the audio issue.  You eliminated some of them.  But I also agree with you, it could be something in the DTV feed.  It could also be the DTV app.  It could be a problem with the DTV app on your specific device (Roku vs Fire stick for example).  I have tinkered with the DTV app on a Roku and on a Fire stick and the app works slightly differently on each device.  The DT app has known bugs (I don't think audio is one of them).  For example, something that works on the Roku may not work on the Fire stick.

Anyway, it could be just about anything causing this audio issue.  But DTV should provide support if a customer needs help with a problem.

What about price/cost?  You mentioned cost in the title but nowhere else in the thread.  I find all TV service to be expensive.  Streaming is less expensive than traditional cable/satellite, but it's still expensive.

Hi John: 

Thanks for that. I agree I've hit my limit on identifying the culprit.  Lets just say I work for the major software company most of us use daily and I understand the nuance of how many different factors must align for the tools to succeed.  So far all I've gotten from DTV is crickets, and this forum points fingers at things that I have reasonably established are not the culprit.

To answer your question to price: 

The ONLY reason I came to DirectTV was hockey.  In every respect I found a vastly superior product in YouTube TV.  Better interface, unlimited dvr, all same offerings at a lower price (it was when I left) Never had a stream or archive issue on YouTube TV.  Never had ONE audio issue or video issue on my Roku devices with YouTube.  

DirectTV app has been so irritating at times it seriously made me reconsider Comcast.

Sling TV was good at an even lower price; but again the hockey thing got me to YouTube then to DTV.

I think an issue is that everyone on this thread is another customer (who can make suggestions, but can't directly help), not DTV Support - while reps sometimes pop in here, the forums do not provide official Support access.  If you want that, you can go to the DTV website and select "support".  There you will find a link for on-line chat, phone numbers (also included in some of the above posts), and links to their Facebook and Twitter feeds, which are monitored by DTV reps.  If you want to speak to Support, you are much better off using one of those methods.

Another issue is that clearly the people who have responded aren't having the same problem as you (and I haven't either), which implies it isn't systemic, but is something related to your situation.  You indicated you are using a Roku, and that you haven't experienced problems with other apps on the same device - correct?  If your problem only happens on your local channels, then it may be (as suggested above) a matter of the feed from the local station to DTV.  If it happens on many stations, it could be an app problem (obviously they exist - as Roku and DTV make changes, sometimes new problems creep in and can take some time to be resolved).  Or possibly (but less likely) a bug in the particular Roku sound library the DTV app uses or a problem with the feed from whichever CDN node servers you.  If you contact Support, they are more likely to know if there are reported problems similar to yours and if so, perhaps some info on resolutions or upcoming resolutions.

We consumers pay thousands for a tv, pay programming, and WIFi.  I have the highest WiFi available for home viewing and I get this inferior Direct Streaming service. I bought the NFL Ticket programming, the difference is night and day. Terrible value.