20 Messages
Pause Button
When I hit the pause button to pause the TV, after coming back to the TV and hit pause so I can continue watching, its as if it never paused. Yes, I know for a fact that I paused it because the screen pauses. When I come back there is a screen saver that reads, press any key to continue, so I press the pause button to continue. Has this happened to anyone, and how can I pause the TV and come back to where it paused?
DIRECTVhelp
Community Support
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255K Messages
1 year ago
Hi there, your post caught our attention, and we’re here to help. Seems like you’re having difficulties to continue watching your shows after pausing the content. We would like to have more details. Could you tell us if this happened while watching Live TV or while watching recordings? Claudia, DIRECTV Community Specialist
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Bochano
20 Messages
1 year ago
Only watching live TV, never on recordings.
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
We appreciate this information. You can pause and rewind live TV for up to 60 minutes on your iPhone, Apple TV, Gemini and Roku devices. After this time, your TV will return to live programming. You should record a show after this timeframe if you want to watch it. More info here: https://www.directv.com/support/stream/article/000083528. Does this situation happen before the 60-minute mark? Claudia, DIRECTV Community Specialist
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Bochano
20 Messages
1 year ago
Yes. After only 5 minutes.
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litzdog911
ACE - Sage
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46.4K Messages
1 year ago
What streaming device?
Have you tried resetting it? Or deleting and reinstalling the Stream App?
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
We want to investigate your situation. We're sending you a PM to gather details from your account. Claudia, DIRECTV Community Specialist
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Bochano
20 Messages
1 year ago
In answer to litzdog911, Im using an Amazon Firestick for my streaming.
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
@DIRECTVhelp
The OP’s issue could definitely appear to be helpful if the solution were kept public. If the matter must be taken private, so be it, but I strongly suggest the solution be shared publically for the sake of public engagement. Thanks.
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
No worries, detuch254. Once issue is resolved in PM/DM, we will share the summary of the resolution in the forums to be visible for the public. Mark, DIRECTV Community Specialist
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tkd73
1 Message
5 months ago
I am having the same issue with the pause operation. Streaming devise is Firestick 4K Max and the problem occurs on live tv.
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