Contributor
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8 Messages
Off Button on Gemini Air Does Not Turn Off TV
I have a Hisense UHD 4K 43" TV with Google TV. I can use the Gemini Air remote to turn on DirecTV, but when I press the off button, the TV presents a list of the TV's app and does not turn off.
How do I configure the remote and TV to have the TV turn off when I press the off button?
DIRECTVhelp
Community Support
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255K Messages
3 months ago
Hi, @GAustin. Please follow the steps below.
Press the ‘Home’ button on the remote
Arrow left to expand the left side navigation menu
Arrow down to select ‘Settings’ (Gear Icon), press ‘OK’ on the remote
Select ‘Systems’, press ‘OK’
Select ‘Remote & Devices’, press OK
Select ‘Program Your Remote’, press OK
Select ‘Power Off Devices’, to enable/disable, press OK. Bernadette, DIRECTV Community Specialist
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GAustin
Contributor
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8 Messages
3 months ago
Hi Bernadette, I followed your instructions. After clicking the Off button on the remote, the TV still goes to a display of the TV's apps. It doesn't turn off.
Greg aka GAustin
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DIRECTVhelp
Community Support
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255K Messages
3 months ago
Thanks for the update. Please try to reset your device by pressing and holding the button on the back of the device for 15 seconds and then try to pair your remote again. Let us know if it works. Lorie, DIRECTV Community Specialist
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jwmalahy
2 Messages
3 months ago
Hey Lorie, I have the same problem and went through all the steps you listed. It still refuses to turn off my Sony Bravia TV.
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jwmalahy
2 Messages
3 months ago
I just got my DirecTV account set up yesterday.
Joel (jwmalahy)
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Ludwick577
ACE - New Member
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3.5K Messages
3 months ago
When you go thru the remote setup in the settings choose manual and the first time it controls the volume ...just say no ....even though it does....in order to get to the next code to see if that one controls the power. You also have to turn on ",power off devices" in the remotes and devices area
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