30 Messages
Occasional Quick Black Screen
When I'm watching a recorded show from a Gemini, every so often the screen goes completely black (except for captioning) for a half second. Do any of you see that? Is there a fix?
30 Messages
When I'm watching a recorded show from a Gemini, every so often the screen goes completely black (except for captioning) for a half second. Do any of you see that? Is there a fix?
DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
Hi there. We are sorry to hear that you are having this flashing black screen. At the following link you'll find some troubleshooting steps to try to get this solved: https://www.directv.com/support/article/000083421. However, we'll be reaching out to you to better review about this. Luisa, DIRECTV Community Specialist
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whboyd
30 Messages
11 months ago
That link was worthless. For one thing it asks about a Genie remote. I have Gemini device.
I can play recorded shows just fine. The only problem is that every few minutes the screen turns black or a half a second. Any captioning that is visible continues to show.
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