1 Message
Not recording full programs
I am streaming Durect tv. Several times i have set programs to record only to have the recording stop prior to recording the full program. This has happened mostly with sports programs with extended play times. Very frustrating to miss the crutial play after watching two and a half hrs of play. The old Genie device at least let you choose a time extension! Streaming doesn't!! Horrible customer service!!!!
bcbsncjlj
ACE - Expert
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6.4K Messages
6 days ago
The extended recording is very flaky. Always best to record the next program after to ensure you get your recording. This is a known issue for the service since conception.
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DIRECTVhelp
Community Support
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255K Messages
6 days ago
We know how frustrating this can be, @Pearlygates. Extended sports recordings are contingent upon the availability of third-party recording services. You can do @bcbsncjlj's suggestion to fully record a game. Kesiah, DIRECTV Community Team
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