Tutor
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13 Messages
No question. Just adding to the chorus that AutoExtend for sports is unreliable
While AutoExtend kicked in for two NCAA football games on 11/9/24 (Georgia at Ole Miss, Alabama at LSU), it prematurely stopped recording both games while the teams were still on the field--with several minutes of play left to go.
The ability to explicitly specify the extra recording time for a scheduled show (just as Sat DirecTV does) would end this issue.
DIRECTVhelp
Community Support
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254.6K Messages
1 month ago
Hi, there. We appreciate your feedback. Extended sports recordings are contingent upon third-party recording service availability and vary by packages, channel subscriptions & billing region. To fully record a game, select the next program to extend the recording session. Roland, DIRECTV Community Specialist
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CedarGapGuy
Tutor
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13 Messages
1 month ago
DirecTV's FAQ states that:
The Auto-Extend feature clearly does not live up to this claim, as I experienced yesterday and from the numerous reports of truncated recordings over many years.
Passing the buck to "third-party recording service availability" does not let DirecTV off the hook (and is a bad look for the service). This is a well-known, oft-reported, and ongoing issue--for years--where DirecTV advertising that "you don't miss any action" is a false claim.
Auto-Extend is an unreliable feature, and an unreliable feature is worse than not having it at all.
The suggested work-around should be just that, a short-term solution to use while a reliable and permanent one is developed and deployed.
As mentioned previously, a reliable and permanent solution is already known and in use by Satellite DirecTV--manual extension of scheduled recordings.
Deploy that for DirecTV Streaming and this entire problem goes away, permanently.
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