5 Messages
Network congestion no picture
In the middle of nba playoff games, Direct DV picture gives way to a black screen and message that says there is network congestion. Is there a fix or should one change to another streaming service?
5 Messages
In the middle of nba playoff games, Direct DV picture gives way to a black screen and message that says there is network congestion. Is there a fix or should one change to another streaming service?
DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
Hi @proflaw. We apologize for the inconvenience. Please follow these steps to fix it Improve your DIRECTV streaming experience | DIRECTV Support Let me know if this works.
Rowena, DIRECTV Community Specialist
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proflaw
5 Messages
7 months ago
I'm connected by ethernet and have 1gb speed. I've tried all the steps. Same problem.
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We're sorry you're still getting the same problem and I appreciate you following the steps provided. Please visit https://www.directv.com/support/article/000083421 for additional troubleshooting steps. Aljoy, DIRECTV Community Specialist
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proflaw
5 Messages
7 months ago
None of these have anything to do with intermittent network congestion messages with no picture. They are about having no picture at all. If you have no fix, please just say so, and ai can try another provider
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
We apologize for the inconvenience. Let's meet in a DM for further investigation. We're here to help. Aljoy, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.1K Messages
7 months ago
What streaming device are you using?
Connected via ethernet cable or WiFi?
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proflaw
5 Messages
7 months ago
Please tell me how to contact you on DM
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
I already sent you a direct message. Please check your inbox. Aljoy, DIRECTV Community Specialist
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