Network congested

What sort of internet service do you have?

What's the actual internet download speed at the streaming device's location?

Is the Firestick connecting directly to the Gateway or dedicated router, or is their a bridge, wireless access point, extender, etc. in between.

Connected to a nighthawk router 20 feet away, get between 250 and 350 Mbps.  Xfinity modem 

Hi Vinny, thank you for reaching out about this, we want to look into this for you. Please private message us on Facebook, X, or Instagram so that we may assist you directly.

I don’t have any of those accounts

Send to my private email [private email removed]

Never post your personal information in a public forum. 

@Vinny21 

This is a public forum of other customers. As such it is not allowed to post personal info like your email.

If you are lucky, the official forum team my send you a DM (Direct Message) within the forum. You get an email notification when a new DM is waiting. But again that is by luck as the forum team is not a replacement for customer support.

I think I broke the code.  Seems that if you are watching a saved show and try to go to another one with out watching a live program for a minute, that is when you get the bogus “network congested…”.  Error 10007-013.  May be related to the new software.  

Guess not, even after watching live tv it still crashes

Yeah, seems it only recovers when you back out of Directv Stream and load a new app.   Then if you go back the error clears.  

Hi, @Vinny21. I have some tips which will help resolve the problem. First, try this: https://www.directv.com/support/article/000093621

If the issue still persists, try the following: 
- Check your Wi-Fi connection for stability and check for updates to the app in your App Store. If an update is available, install it and restart the device. 
- Check for software updates on your mobile or streaming device. 
- Close out and restart the DIRECTV App.
- Restart your device. 

Visit Get help with streaming issues on the DIRECTV App | DIRECTV Support to learn more. DIRECTV appreciates your patience. Ryan, DIRECTV Community Specialist

Thanks, but i did those immediately.  My other TVs are the best way to toggle between programs on the library.   

Understood. Have you tried to unplug and reboot your TV? Please do likewise to the modem. That usually fixes the problem, but let's see what happens. We're here to help. Ryan, DIRECTV Community Specialist

Interesting, so you think the Directv Stream issue I related to the tv or modem even though no other Firestick apps have this issue.   I’ll try it tomorrow