10 Messages
My Directv APP on an Amazon Fire Tablet Randomly Switches to MAX
While watch a channel( in my case HLN) my tablet switches the video(only) to a MAX "ad"?
10 Messages
While watch a channel( in my case HLN) my tablet switches the video(only) to a MAX "ad"?
DIRECTVhelp
Community Support
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255.1K Messages
10 months ago
Hi, @bobspenmail. We understand the inconvenience of an ad suddenly appearing on your favorite program. Please note that the programmers, not DIRECTV, determine which TV shows, seasons, episodes, and ads/commercials are broadcasted on their channels. If recording is an option, record your shows, so you can fast-forward through them! Maria, DIRECTV Community Specialist
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bobspenmail
10 Messages
10 months ago
DirectvHelp,
I'm pretty sure it is NOT an "Ad" and I don't think it is in the broadcasters "stream". It is a simple rectangular block in the middle of the screen and only has the letters "MAX"---no audio associated(the audio is whatever the "stream" underneath is playing) and does not go away without manual intervention. Hope this helps.
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DIRECTVhelp
Community Support
•
255.1K Messages
10 months ago
Thank you for confirming, and for trying to troubleshoot. We'd like to know more. Let's meet in DM, so we can look into it. Maria, DIRECTV Community Specialist
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bobspenmail
10 Messages
10 months ago
Unsure what "DM" means (direct message?) or how to DM. Please explain.
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