9 Messages
My Directv APP on an Amazon Fire Tablet Randomly Switches to MAX
While watch a channel( in my case HLN) my tablet switches the video(only) to a MAX "ad"?
9 Messages
While watch a channel( in my case HLN) my tablet switches the video(only) to a MAX "ad"?
DIRECTVhelp
Community Support
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254.4K Messages
4 months ago
Hi, @bobspenmail. We understand the inconvenience of an ad suddenly appearing on your favorite program. Please note that the programmers, not DIRECTV, determine which TV shows, seasons, episodes, and ads/commercials are broadcasted on their channels. If recording is an option, record your shows, so you can fast-forward through them! Maria, DIRECTV Community Specialist
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bobspenmail
9 Messages
4 months ago
DirectvHelp,
I'm pretty sure it is NOT an "Ad" and I don't think it is in the broadcasters "stream". It is a simple rectangular block in the middle of the screen and only has the letters "MAX"---no audio associated(the audio is whatever the "stream" underneath is playing) and does not go away without manual intervention. Hope this helps.
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DIRECTVhelp
Community Support
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254.4K Messages
4 months ago
Thank you for confirming, and for trying to troubleshoot. We'd like to know more. Let's meet in DM, so we can look into it. Maria, DIRECTV Community Specialist
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bobspenmail
9 Messages
4 months ago
Unsure what "DM" means (direct message?) or how to DM. Please explain.
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