Missing closed captions on NBC DVR recordings

Hi @Ppfagan, thanks for bringing this to our attention. We'd like to further investigate. Can you share with us your Zip Code and county, so we can look into it?

50310, Polk County

Thanks for sharing. There's no known outage at this time. Let's meet in DM for further investigation. John, DIRECTV Community Specialist

Okay but how do o get to DM?

Direct Message (DM) icon (text/speech bubble) is located in the upper right between the notification icon (bell) and "directv.com".

You must be logged into your account to have access to it. The icon will only show once an official DM has been initiated to you. John, DIRECTV Community Specialist