Logging into TV

TV/Streaming Device brand/model?

So you have DIRECTV STREAM, not DirecTV correct? (streaming-only vs primarily satellite).

What device is the app installed on?

Wired or wireless connection to your router?

Directly to router, or something in between (access point, extender, etc.)

Model of router?

What internet service and subscribed speed as well as average received?

I have TCL smart TV. Router is there new internet air.  No satellite. 

What streaming devices are you using with the TVs that work? Also, are you a previous DirecTV satellite or AT&T subscriber?

Using Smart TV’s and a fire stick.  No never had satellite.  Yes AT&T user

Using the same credentials (id and password) for both services?

Yes everything same. Was getting a code I think 902 when first started trying to sign in. Reset TV to factory settings. Now getting this code 0017.  I have linked up other TV’s after this problem.  This TCL tv is the only problem.  I have another TCL no issues 

Hi @Boilerdad13. We appreciate you reaching out about the error 0017 you're getting. Please know that this error message usually occurs with issues connecting to the internet. Please check if device is properly connected to the internet and if you're using Wi-Fi, you can try connecting it with an Ethernet cable, if available. Let us know if it helps. Christy, DIRECTV Community Specialist

Ever since AT&T and DirecTV split into 2 separate companies, there has been issues with using the same credentials. You need to use separate credentials for each service. Login to your DirecTV Stream account and change your email address.

It’s the new internet air no cables.  My AT&T and Direct TV were different.  Couldn’t link stuff up so they had me change to same.  It’s only 1 TV giving issues. 

Thanks for the information. We'd like to further investigate. Let's meet in DM. We're here to help. Christy, DIRECTV Community Specialist

Part of the split also was DirecTV offering satellite service via the internet, not via dish. Also support of streaming devices like Roku and Fire sticks that were not supported prior with DirecTV. Lots of old code left from the split, causing issues. You might want to try changing just the password first and if that fails go with the email change.