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J

New Member

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3 Messages

Sunday, November 19th, 2023 2:47 PM

Library recordings won't play on Onn tv

When trying to playback DVR it say "Oops something went wrong. Please contect customer care". Also there's an Error code 4006-000 in bottom right corner.

Any suggestions? 

Community Support

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254.4K Messages

1 year ago

We strive to provide the best experience to our customers, Please try the following steps to Get help with streaming issues on the DIRECTV App | DIRECTV Customer Service & Support. We want to look at this recording issue you mentioned, so we're sending you a DM to assist you further. Natalia, DIRECTV Community Specialist

New Member

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3 Messages

1 year ago

They always have until the last update to the app. The recording from NBC play perfectly. 


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