3 Messages
Keeps recording basketball games even there is no series set up
I just got Direct TV Streaming, yesterday I was watching a local basketball team on TV. I sometimes record the game for replay later. I was watching the game and I pushed the red record button on remote. It popped up with something like record just this or move it to the right and select set up a series. I just wanted the single game so I selected the appropriate one and hit OK. It somehow recorded this game and 25 other games all day. It is recording every college basketball game on Direct TV on any channel. I chatted with a guy and he had me push the reset on the back of the gemeni and he said this would fix the problem. It didn't. Today under scheduled recordings is every college basketball game on Direct TV today. They keep telling me to click one of the recorded games and click cancel series. The only option is to record all games for either team. Delete is the thing i can do. Help!
v.
DIRECTVhelp
Community Support
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255K Messages
1 month ago
Hello, @r1wigs. To stop a series recording, please follow these steps:
-Press the 'Home' button on the remote
-Arrow left to expand the left side navigation menu
-Arrow down to select 'My Library', press 'OK' on the remote
-Select a recording on the 'DVR RECORDINGS' carousel or click 'View All Recordings' to view recordings
-Select a recording, press 'OK' on the remote
-Select 'Stop Recording Series', press 'OK' on the remote
-The 'Series Canceled' confirmation message is displayed
To record just a single event/show, here's how:
-Press the ‘Record’ button ‘ONCE’ on the remote to record
-The 'Recording set from live point' message displays and recording starts
-The recording is added to 'My Library'
Rizza, DIRECTV Community Team
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r1wigs
3 Messages
1 month ago
I'm sorry I didn't make this clear, there is no series for basketball. The only series I had was for 20/20 the TV show. I even cleared that one out but it made no difference. When I called Direct TV tech support they were unable to stop it. I have 2 Direct TV streaming dongles because I have 2 TV's and hadn't installed the second yet so the tech told me to install the other on and see if it made any difference. It didn't. The tech to me to My library and asked me to read everything in view all recording and 20/20 was the only thing there. If you take the time to delete all the pending basketball games and if you go out and come back in a few minutes later all the pending games have reappeared.
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DIRECTVhelp
Community Support
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255K Messages
1 month ago
Many issues can be fixed by factory resetting your Gemini Air. Here's how DIRECTV Gemini Air factory reset | DIRECTV Support If you require additional help, contact us for troubleshooting DIRECTV Customer Service - Phone Support & Chat John, DIRECTV Community Team
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r1wigs
3 Messages
1 month ago
It says on the reset it will retain all DVR settings so I doubt that works
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litzdog911
ACE - Sage
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46.4K Messages
1 month ago
Give it a try. Your recordings are stored in the "cloud", not on the device.
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