Internet errors

Hi, @Zuto28. We apologize for the internet issue with your DIRECTV app. We appreciate your efforts in troubleshooting. Are you encountering any error code/message? 

I never get an error code it’s always just the spinning wheel and a message that says NO INTERNET CONNECTION. It happeneds to me in Florida and TN. 
All tv software is up to date all apps are up to date apps have been deleted multiple times and put back on.  This has been going on for months through multiple OS’s. I have no issues with apple apps, Netflix, Hulu, Prime, Max, and several others on my TV’s and apple TV’s it only the Direct Stream app in multiple locations and in multiple states. 

Thanks for the information. I'll be sending you a DM for further assistance. 

No error code just a spinning wheel and a message stating no internet connection. I have to log out of the app and back in to get it to work. No other apps Netflix, Hulu, Max, Prime etc. have this issue. I often switch to one of those when it acts up. 

also all software on the TV’s are up to date as well as the apps in Florida and TN. It’s 100% the app that has issues. I have three different internet providers at both locations in FL and the one in TN. Not all the TV’s are the same model and not all the Apple TV’s are the latest but they are all 4k

I had a DM with a tech last night that actually did a good job trying to fix the issue rather than asking about updates and uninstalling bla bla. He said that he was going to re-sync my account which I assume meant re-synchronizing their system with my apps. I have about 5 hours of TV time sense he did that on multiple TV’s without any issues.  I’m hopeful this fixed the issue but we will see.  I’ll keep anyone seeing this updated.  Until he said that I had never heard that they could do that from their end.  (Fingers crossed)

We're happy we're able to assist you. If issues occur again, send us a DM. Have a great day ahead. 💙 Shirley, DIRECTV Community Specialist