4 Messages
Internet devices unable to access Directv Stream channels and content
I can successfully login www.directv.com to view my billing statements and payment history on the website from my Windows desktop computer.
However, when I click on the "Watch Now" to start watching Directv Stream channels, I am presented with a new dialog indicating "Incorrect User ID and Password. Please login with a valid DIRECTV STREAM User ID and Password. [Code: 0017]" with an Ok button.
When I click on the Ok button, I am presented with Login Screen from signin.att.com asking me to enter my login credentials again, which I do, but it presents new dialog box indicating the same [Code: 0017] mentioned above.
I get same results, Code:0017, from my iOS Directv applications.
Spoke with Directv support multiple times, each time they want to reset my password, even though I can access by billing information. Seeing problem for the Directv Gemini devices, it seems like similar kind of issue is being seen on other Internet streaming devices, however, there isn't a "click on the red button" to get back to factory defaults kind of solution for a Windows desktop computer using a web browser.
bcbsncjlj
ACE - Expert
•
6.2K Messages
1 year ago
Do you have any extensions, blockers, VPN enabled? Have you cleared cache and browsing data? Have you attempted to run incognito mode?
Also, are you a previous satellite subscriber using the same credentials? If so, you need to use different credentials.
0
0
loganfamily9596v2
4 Messages
1 year ago
Yes, I am a previous Directv Satellite subscriber and I am using different login credentials.
Yes, tried clearing cache and browsing data and have tried incognito mode as well with no luck. I don't have VPN.
0
0
bcbsncjlj
ACE - Expert
•
6.2K Messages
1 year ago
Any extensions or blockers? Your issue sound exactly what happens with certain blockers and extensions. You refer to Windows and then iOS. Is it both, or what?
Have you tried the app from your phone to test?
0
0
bcbsncjlj
ACE - Expert
•
6.2K Messages
1 year ago
The correct DirecTV Stream website is here
0
0
loganfamily9596v2
4 Messages
1 year ago
The code 0017 is happening on all of my internet attached devices: 1/Windows desktop using a web browser, 2/ iOS Directv App on iPhone and 3/ iOS Directv App on Apple Tv.
Yes, in the case of the Windows desktop using a web browser, when I attempt to access https://stream.directv.com/watchnow after logging into www.directv.com by clicking on "Watch Now", I am presented with "Incorrect User ID and Password. Please login with a valid DIRECTV STREADM User ID and Password. [Code: 0017]" dialog with an Ok button.
When I click the Ok button, the web browser goes to signin.att.com asking for my login credentials, which I provide, the web browser goes to https://stream.directv.com/watchnow and repeats the same dialog.
Keep in mind that I was able to successfully login using my login credentials and can view my bills, payment history. It is when I click on the "Watch Now" and attempt to access https://stream.directv.com/watchnow that I get into the problem.
It seems like Directv to view content is doing some additional authentication and something isn't lining up between Directv and AT&T authentication? Just a guess on my part
0
0
bcbsncjlj
ACE - Expert
•
6.2K Messages
1 year ago
DirecTV and AT&T are 2 different companies. Been separated for almost 2 years. They are no longer tied together. Do you have linked accounts?
0
0
loganfamily9596v2
4 Messages
1 year ago
Yes, both the Directv Stream and AT&T Wireless accounts are linked
0
0