Hulu not supported on Gemini

Hi, @Tinkerb3ll. We're sorry you're having issue with Hulu on Gemini. We're here to help, and we'd like to gather more information. Are you getting any specific error code / message? Ryan, DIRECTV Community Specialist

Hi Ryan, Thank you for the prompt response. As you can see from my embedded photo, I can’t even download the Hulu app. it states it is “ not compatible “. I doubt if this is a surprise to Direct TV. 

Thanks for sharing the photo. Can you tell me if this is happening on just your TV or on other devices? If it is, can you tell me what's the make and model of your TV? Ryan, DIRECTV Community Specialist

It’s a Samsung Q9 series 55. Hulu worked on this tv ( and every other tv, tablet, and phone in our house) until we upgraded to a Gemini remote. I can still cast to the tv from my phone and tablet but how ridiculous is that? 

I appreciate you sharing that. Have you recently updated your HULU app before this issue happened? Ryan, DIRECTV Community Specialist

Thank you, Ryan. The only thing that changed was installing the Gemini remote. We watched a movie on Hulu, on the same TV, just last night. 

This is unusual because setting up a Gemini remote shouldn't affect third-party apps. Please check for any internet connectivity issues, as it may prevent the app from launching or working as intended. We also haven't received any report about this, but we'll continue monitoring for updates. In the meantime, please refer to Hulu help for assistance. Christy, DIRECTV Community Specialist

Hi Ryan,

To be clear, the issue is with the Gemini interface/os and the Google Store. The store does not recognize the Gemini interface as compatible with Hulu.

Therefore, it does not allow us to install the app.

It’s neither a Samsung nor a Hulu issue. I’m sure Hulu would work as it always has on this tv IF the Google Store thought Gemini was compatible and allowed us to download it. 

Understood. Could you restart all your devices connected to this issue? Specifically, your Samsung Q9 series 55 & Gemini device. Then, retry to download the HULU app. Let's see what happens. Ryan, DIRECTV Community Specialist

Will do and report back. Thanks, Ryan. 

You're welcome. Let us know if this issue persist to continue the troubleshooting steps.

Carryl, DIRECTV Community Specialist

I mean I asked you exactly which device you are using 4 hours ago and you never answered. I also suggested you restart your devices. Has nothing to do with a remote. 

Thanks, Ryan and your DirectTVHelp associates! Restarting “everything” a second time resolved the issue! Kudos to all of you.

We're glad your issue is resolved! Please reach out if you still need us, we're here to help. Happy streaming! 🤗 Claudine, DIRECTV Community Specialist