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2 Messages

Friday, August 30th, 2024 5:23 PM

How to turn off Pause Ads

Sometimes I need to focus on something besides TV, so I hit the pause button.

There have been ads that pop up when I hit the pause button.

But this week I've noticed the ads now have motion. 
The TV screen is still alive and moving when I hit the pause button. 

How do I turn those off?

We stream DirecTV, so turning off the internet is not an option.

Thanks!

Accepted Solution

Community Support

 • 

254.4K Messages

3 months ago

Hi there, thanks for your inquiry. Pause ads cannot be disabled as they inform customers about products or content of interest. The programmers, not DIRECTV, decide which TV shows, seasons, episodes, and ads are broadcasted. Also, Pause Ads may not appear on all channels.

Shania, DIRECTV Community Specialist

2 Messages

3 months ago

Hi Juniper, thanks for the reply. 


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