5 Messages
How to get Apple TV to load?
Apple TV will no longer load on my DirecTV streaming device. I have tried several things to troubleshoot including turning the device on and off, turning the TV on and off, clearing the cache, forcing the app to stop, but nothing works. I tried to uninstall the app but since it came preloaded I cannot see any way to uninstall and then reinstall the app. What can I do?
bcbsncjlj
ACE - Expert
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6.4K Messages
2 months ago
Have you restarted your modem and router?
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ssbradford13
5 Messages
2 months ago
I have not. I hate to screw up everyone else’s tv too. But I can. Why are all other apps working tho?
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bcbsncjlj
ACE - Expert
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6.4K Messages
2 months ago
No idea. That's a question for DirecTV. Apple has always been an issue with the service. Are the other sets using Apple or other streaming devices?
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ssbradford13
5 Messages
2 months ago
no, they could but arent
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ssbradford13
5 Messages
2 months ago
I just restarted everything and Apple TV still won't load.
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bcbsncjlj
ACE - Expert
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6.4K Messages
2 months ago
Can you make your phone a hot spot and try to see if it works using cellular?
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Ludwick577
ACE - New Member
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3.5K Messages
2 months ago
Go into settings---apps. Find the Apple TV app and disable it. Then re-enable it. See if that fixes it. Also go into google play store and make sure all the apps are updated.
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ssbradford13
5 Messages
2 months ago
Thank you for all the suggestions. The app worked fine on my phone. I did go into settings but there was no option to disable the app.
I finally got into a chat with a real person on the Directv website and they did a reset, which resulted in Apple TV loading correctly. Thanks so much!
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Ludwick577
ACE - New Member
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3.5K Messages
2 months ago
Glad you got the app working. But for future reference--yes there is an option to disable Apple tv. Mine is disabled right now. If you go into settings---then click APPs....click the AppleTV then scroll down... the disable link is there under "uninstall updates"
(edited)
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