4 Messages
Horizontal lines at startup
A new subscriber. Every time I turn the tv on for the first time of the day, the screen displays a solid color and horizontal lines. I have to go to the direct tv device on back of tv and hit the reset button. Then, after a minute or so after displaying the direct tv logo, the picture comes on. One time I left the horizontal lines on and did not reset. After more than five minutes I came back into the room and the programming was on. Is this normal? Having to reset the device every time the set is turned on from a cold start?
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hi there. We aim to provide the best service experience. It is not normal that you have to reset your receiver every time that you want to enjoy the programming. In the meantime, please follow the next steps to try to troubleshoot this situation: https://www.directv.com/support/article/000093281 We will send you a PM to further investigate what is happening with your receiver and find a resolution. Michael, DIRECTV Community Specialist
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Georgiabob
4 Messages
1 year ago
I appreciate the response but I clicked on the link and "page not found". Went to support and typed the article number in the search bar and got "article not found".
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We apologize for the inconvenience. Please join me at the PM so we can closely examine your receiver issue.
Sebastian, DIRECTV Community Specialist
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Billbrady
6 Messages
1 year ago
Hey I got the same problem. What's up with this?
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Georgiabob
4 Messages
1 year ago
Supposed to have a session with support tomorrow. If an answer is found I will post the result. Maybe it will answer your concerns.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Robert, I'm following up on your case, and according to the information provided by our specialist team, there's no specific issue with your device. However, what we can do is replace your current device with a new one. Since you're on the warranty period. Once I reviewed the system, it showed me that there was a pending order to return a device. May I know if you returned the device model D74VA3HL116169? Sebastian, DIRECTV Community Specialist
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Georgiabob
4 Messages
1 year ago
Yes, the device and remote entered the mail this Monday.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Thank you for the confirmation. We're already assisting you over the DM. Let's meet there. Sebastian, DIRECTV Community Specialist
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