New Member
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32 Messages
Guide data missing, To Be Announced for everything just a few hours in the future
See subject. Anybody else having this issue? I can fix it by doing a Factory Reset, but then it happens again after a few hours.
New Member
•
32 Messages
See subject. Anybody else having this issue? I can fix it by doing a Factory Reset, but then it happens again after a few hours.
DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
Hi @ArceeDub. We're sorry for the inconvenience of having your guide data missing, and we appreciate you for doing some troubleshooting on your end. We'll send you a DM to help get this fixed.
Carryl, DIRECTV Community Specialist
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Tiger593
ACE - New Member
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1.5K Messages
7 months ago
What device are you using?
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litzdog911
ACE - Sage
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46.1K Messages
7 months ago
Are you a satellite or streaming customer?
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DIRECTVhelp
Community Support
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254.4K Messages
7 months ago
Hi ArceeDub. Our engineering team would like to investigate this further to resolve this matter. Please respond to our DM.
Carryl, DIRECTV Community Specialist
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ArceeDub
New Member
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32 Messages
7 months ago
I have two boxes, the older Osprey one, and the newer gemini stick, both have the problem. To clarify, I found that the Grid guide does have the shows, but when on the guide I click on the channel name itself, so that it shows a vertical listing of the upcoming shows just for that channel, I go forward more than one day or so and it's all To Be Announced. If I do a Factory Reset, it fixes the issue for a few hours then the issue happens again.
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jgreggmd
Traveler
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1 Message
5 months ago
Similar issue now (060524) with random missing information.
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Ludwick577
ACE - New Member
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3.3K Messages
5 months ago
Clear cache for the DTV Stream app on your device. If you have a Dtv Gemini go into settings....system...apps...see all apps ...show system apps ...directv and clear the cache
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