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L

11 Messages

Thursday, September 19th, 2024 2:19 PM

Guide Consistently Wrong

I am so frustrated with Direct TV … the TV Guide (on the app on my iPad and using Gemini) is constantly wrong. I am a WNBA fan and the TV Guide rarely lists the game (local FOX affiliate and ESPN) and now, the Playoffs aren’t listed on ESPN. Xfinity has the correct information (I checked with my friend), so I’m wondering where Direct TV gets its info. I’m so frustrated, unfortunately I have 20 more months to go on my contract.

ACE - Sage

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46.1K Messages

2 months ago

DirecTV and other TV providers source their guide information from a third party company. It's up to the TV stations and networks to deliver accurate information to the third party. 

11 Messages

2 months ago

Xfinity must have a different third party provider since their guide is correct.

Community Support

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254.4K Messages

2 months ago

Hi, @Linda. We're sorry you're receiving incorrect guide information in your DIRECTV App. We'd like to get more information to further investigate this. Sending you a DM. - Mohammad, DIRECTV Community Specialist

Community Support

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254.4K Messages

2 months ago

Hi, Linda. Sometimes the provider can change content based on rain delays or something else. Aside from the STORM games, which other teams do you love to watch? - Jayson, DIRECTV Community Specialist

Community Support

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254.4K Messages

2 months ago

Hi, Linda. Our escalation team has come up with the investigation. We found that the channel is unavailable to DIRECTV via Internet which is why you're not seeing the games. You may be able to view the game on Amazon Prime in the Seattle area as an alternative. Thank you for your patience. Ryan, DIRECTV Community Specialist

11 Messages

2 months ago

I have been getting them all season, but a few just haven’t been listed in the Guide. They don’t know what they are talking about. This is the worst service, I so regret switching from Xfinity

11 Messages

2 months ago

All but 4 games out of 36 or so haven’t been listed. That is the issue, NOT that the game isn’t airing. They need a new job

11 Messages

2 months ago

I sent screen shots showing the channel, what are they talking about? (Edited per community guidelines). The games are shown and I can watch them the issue is the Guide!

(edited)


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