3 Messages
Graying the screen upon pause/rersume and mouse movements on PC
Is there any way to stop or shorten the annoying 5-6 second screen graying (bottom 1/4 of screen) when you move the mouse/pause/resume while replaying? Most of the time it happpens after I pause and then resume. Then the graying occurs with info about what I am watching. Why? Doesn't everyone know what they are watching when they pause.
As soon as I resume, the video contines with the blackened screen. I think this is totally unnecessary.
This is particularly annoying when watching sports because the game staus is blackened over, so if e.g you are watching basketball or football you can't see the game timer data for 5-6 seconds.
DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Hi @Meeker6751. We apologize for any inconvenience caused by the gray info section while watching your favorite shows online. Have you encountered similar issues on other streaming platforms? Carissa, DIRECTV Community Specialist
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Meeker6751
3 Messages
1 year ago
It happens on Win11 as well as ROKU using DireectTV Stream-- Meeker6751
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Thank you for the information. The feature is a part of the DIRECTV interface. We don't have a way to remove this yet, but we'll take this feedback seriously to ensure a smooth, user-friendly app and website. Carissa, DIRECTV Community Specialist
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bcbsncjlj
ACE - Expert
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6.2K Messages
1 year ago
Really not a big deal.
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Meeker6751
3 Messages
1 year ago
Its a big deal to me when you are at the end of game and the time and shot clock are overwritten with needless trivia -- Meeker6751
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
We have forwarded your suggestion to the appropriate team, so they can review and determine next steps. Carissa, DIRECTV Community Specialist
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